Safety Data Sheet Lofrix Hydraulic
SAFETY DATA SHEET
Lofrix Hydraulic
Frequently asked questions
What is the return policy?
We accept returns within 30 days of purchase.
To be eligible for a return:
- The product must be unused and in its original condition.
- If supplied in a plastic bag, the bag must remain sealed and unopened.
- If the product has a safety seal or lock on the bottle lid, the seal must remain intact and unopened.
Return Shipping
Customers are responsible for the cost of returning items. Products must be sent to the return address provided by our business.
Once the returned item is received and inspected, any approved refund will be processed to the original payment method where possible.
Return process options:
- You can contact us directly through our Contact Us page. Please include your order number (e.g. #LOFRIX0000 (2026)), the reason for your return, and any relevant images if the item is damaged.
- We will send you a returns form to complete. Please allow up to 3 business days for this, as all requests are processed manually and require the relevant information to be reviewed.
- Once your request has been reviewed, we will email you with further details, including the return shipping address.
For orders returned due to a change of mind or incorrect product selection, customers are eligible for an 80% refund. Return shipping costs are the responsibility of the customer, as all products are quality inspected and correctly packaged prior to dispatch.
When will I get my order?
We work quickly to dispatch your order as soon as possible and aim to ship all orders on the same day where possible. Orders placed after 5pm will be processed and shipped the following day.
Once your order has been dispatched, you will receive an email confirmation with tracking information so you can follow your delivery.
Our standard shipping method is Royal Mail Tracked 48, which typically delivers within 2 working days after dispatch. Please note that this service is only available for orders under 5 litres and/or 30 kg.
Orders exceeding these limits may require additional shipping charges to complete delivery. In some cases, orders that exceed 5 litres or 30 kg may be split into multiple shipments and delivered separately.
For barrels or IBC containers, orders will be fulfilled by a courier of our choice. These deliveries include free shipping.
Where are your products manufactured?
Our products are manufactured in the United Kingdom 🇬🇧 We carefully select our manufacturing partners to ensure our products meet high quality standards while offering fair value to our customers.
We work with trusted UK-based suppliers and manufacturers who follow strict quality control and production standards. This helps us maintain consistency, reliability, and confidence in every product we offer.
Our products may incorporate proprietary formulations, processes, and confidential intellectual property developed to deliver reliable performance and maintain consistent product quality.
Where possible, we aim to source materials responsibly and support UK manufacturing, allowing us to provide products that are dependable, competitively priced, and produced with care.
All formulations, manufacturing methods, and related intellectual property associated with our products are confidential and remain the exclusive property of our company. These may not be copied, reproduced, analysed, reverse engineered, or otherwise used for commercial purposes without our prior written permission.
How much does shipping cost?
Shipping costs are calculated based on your delivery location and the items included in your order.
Orders with a total liquid volume exceeding 5 litres may be subject to higher shipping charges due to weight and handling requirements.
The exact shipping cost will always be displayed at checkout before you complete your purchase, so you will know the full delivery price in advance.
How to pick the right product?
At Lofrix, we pride ourselves on transparency. Each product listing provides clear, detailed information to help you choose the right solution, including key benefits and recommended applications.
If you’re unsure which product best suits your needs, please don’t hesitate to get in touch via our Contact page. Our team of industry experts is on hand to guide you and ensure you select the most suitable product for your application.
Just a heads-up: wet and dry lubrication work differently, so it’s worth knowing which one you need.
What's Lofrix's guarantee?
At Lofrix, our primary goal is to ensure every customer is fully satisfied with their purchase.
We aim to dispatch all orders on the same day. Orders placed after 5pm will be processed and shipped the following day.
All of our products are manufactured in the United Kingdom 🇬🇧 We carefully select our manufacturing partners to guarantee high-quality standards while maintaining fair value for our customers.
Each product is hand-packed with care, precision, and attention to detail to deliver the best possible experience.
Our products are designed for specific intended uses. To achieve the best results, please follow the recommended application guidelines. If you are unsure, our support team is always available to help - whether you are a customer or not. Simply click the contact link to get in touch.
What if my product is damaged?
If your product arrives damaged, please contact us directly (info@lofrix.com) as soon as possible. If there are visible signs of damage to the box, bottle, or packaging, we kindly ask that you provide clear photos showing the issue.
As our products are classified as dangerous goods, specific handling and return procedures must be followed before posting.
Our support team will guide you through each step to ensure the issue is resolved quickly and safely.
Please refer to the return policy above.
